Each piece is unique, and with proper care, it can accompany you for a long time.

To preserve its beauty and ensure durability, we recommend:

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  Avoid contact with perfumes, creams, and chemicals.
  
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  Do not wear your pieces in the sea, pool, or jacuzzi.
  
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  Water and chemicals can damage crystals and metals.
  
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  Store in a dry place, away from direct sunlight, and if possible, in its original packaging.
  
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  Handle with care to avoid pulling, friction, or unnecessary stress.
  
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  Avoid exposing your pieces to intense sun or heat for long periods, as it may damage Swarovski crystals and finishes.
  

Cleaning

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  You can wash your bracelet with lukewarm water and a mild or neutral soap.
  
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  Rinse gently, without soaking for long periods.
  
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  Let it air dry in a ventilated area, away from direct sunlight.
  

At Castellano, each piece is the result of a careful process, handcrafted with technique, history, and dedication. We believe in the quality of our work and the value of items made with purpose.

For this reason, we offer a 3-month (90 days) warranty from the date of purchase, covering any manufacturing defects. This warranty does not cover damage caused by misuse, natural wear, or any alterations made outside the original manufacturing process.

Exchange Policy

At Castellano, we want you to be completely satisfied with your purchase. If you wish to exchange your product, you have 15 days from the date of purchase to do so.

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  The item must be unused, in the same condition as when you received it, and with its original packaging.
  
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  You must also provide the receipt or proof of purchase to process the exchange.
  

Because each piece is a bridge between cultures, a connection between the maker and the wearer. At Castellano, we design handwoven jewelry and accessories, respecting and preserving the ancestral techniques of indigenous communities.

We value the time, history, and soul that each artisan invests in their work. Our commitment is to honor that heritage, create a positive social impact, and bring the world pieces that not only adorn but also tell a living story.

We offer international delivery on all purchases. Please note that orders must be received and payment cleared before 2pm Monday – Friday to be eligible for Next Day Delivery. Orders placed after 2pm on a Friday will be delivered on the following Tuesday. Next day delivery is not available on weekends or Bank Holidays. Orders placed prior to a Bank Holiday weekend will be delivered one day after the Bank Holiday ends. Please be aware that all deliveries must be signed for, so do make sure that there will be someone present at the delivery address.

In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch the item as soon as it arrives.

 

EUROPEAN SHIPPING (Air Maill)

European delivery on all Items. Sent by Royal Mail international tracked and signed.

All orders are sent by Royal Mail international tracked and signed and have a cost of £8.00

Estimated delivery time from receipt of order is 3-5 working days.

 

USA AND REST OF WORLD SHIPPING

Delivery on all Items. Sent by Royal Mail international tracked and signed. Orders are sent by Royal Mail international tracked and signed and have a cost of £10.00

 

DELIVERY

UK orders should arrive in 2-3 days.

European orders should take 5 – 6 working days.

For the USA, Canada and Far East orders should take 6 – 10 working days.

For the Rest of the World orders will take appx 10 – 12 working days.

Please ensure you leave plenty of time to enable Christmas orders to arrive.

 

Shipping Method:

UK

• Free UK shipping orders below £150 /Royal mail signed for.
• UK only -Special delivery £5.00 (To leave the same day, your order must be placed by 12 noon GMT). Recomended For all orders above £150.

Europe

• Free European shipping Items over £200
• Orders Below £200 is £7.00 .

USA AND REST OF WORLD SHIPPING

• FREE delivery on Items over £200.
• Orders Below £200 is £9.00 .